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Accessibility Statement

ConsumerShield is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply relevant accessibility standards.

Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with disabilities, including those who use assistive technologies.

Accessibility Features

We have implemented the following accessibility features on this website:

  • Keyboard Navigation: All interactive elements can be accessed using a keyboard. Use Tab to navigate between elements and Enter to activate them.
  • Skip to Main Content: A "Skip to main content" link is available at the top of each page for keyboard users to bypass navigation.
  • Semantic HTML: We use proper heading hierarchy and semantic HTML elements to help screen readers understand page structure.
  • Color Contrast: Text and background colors meet WCAG 2.1 AA contrast requirements for readability.
  • Descriptive Links: Link text describes the destination or purpose, not just "click here" or "read more."
  • Form Labels: All form inputs have associated labels for screen reader users.
  • Responsive Design: The site works on all screen sizes and supports browser zoom up to 200%.
  • No Flashing Content: We avoid content that flashes more than three times per second.

Assistive Technology Compatibility

This website is designed to be compatible with:

  • Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Known Limitations

While we strive for full accessibility, some content may have limitations:

  • PDF Documents: Some downloadable letter templates are provided as plain text files for maximum compatibility. If you need an alternative format, please contact us.
  • Third-Party Content: Some embedded content from third parties may not meet all accessibility standards.

Feedback and Contact

We welcome your feedback on the accessibility of ConsumerShield. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 business days and will work to resolve any issues as quickly as possible.

Technical Specifications

This website relies on the following technologies for accessibility:

  • HTML5
  • WAI-ARIA
  • CSS
  • JavaScript

Conformance Status

We believe this website substantially conforms to WCAG 2.1 Level AA. We regularly audit our site using automated tools and manual testing to identify and address accessibility issues.

Last updated: February 2025

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